Pre-sales Support

We offer free Pre-sales Support for 30 days after the first download of a product.  Pre-sales Support includes the following features:

  • Web-based Support System
  • Standard Cover 8x5
  • Service level Establishment
  • Problem Report Acknowledgment and Response Times
  • Technical Assistance
  • Knowledge Base

Pre-sales support questions will be answered on a 'best-effort' basis, so remember to check out the Knowledge Base in the Support Section to see if your support query has already been answered.